Ask a new question

Pearson VUE support is not supportive and Exam delivery system error

Hello Everyone,

May i know why Pearson VUE support is not supportive for anything. My last exam i had to schedule three times as they were not sure what went wrong.

While in the exam, i tried contacting the proctor but they were also not responsive for 45 mins. The error which i'm getting is not related to my system and that is for sure. It's secure Browser which pearson vue use for a secure exam delivery.


__________________Chat with Pearson Vue____________________________

Thank you for contacting Pearson VUE Candidate Services. My name is Roel. I hope you are doing fine. I am excited to assist you today! I'm testing my system for exam in 3 hours from now. But getting error its a microsoft architect exam 8 minutes ago R Roel I sincerely apologize for the inconvenience that has been caused to you. I will definitely try my best to help you with it. Thank you for confirming the client name. As I can check there is some time left in the scheduled time. I suggest you to please try to test system again. If you face the same issue again then I suggest you to please connect with us at the scheduled appointment time, because I cannot raise any issue for you before the exam time. I will be able to help you better at the scheduled time regarding the issue. I'm afraid that it will block me from giving test Message : error Occured with secured browser, error code 201 6 minutes ago R Roel We will assist you accordingly. No worries. Till then please try again and again. Apart from this, Is there anything else I can help you with? So there is no way i can help in successful system test? and if exam does not happen with same error, then i have to schedule again? 4 minutes ago R Roel I am saying please try again. If you face any error during your exam schedule time then please contact us again. We will assist you accordingly. I'm doing the system checks and doing last minute prep as mentioned here STEP 1. Do any last-minute prep https://home.pearsonvue.com/Clients/Microsoft/Online-proctored.aspx Las time also something happened and no one was responsive and i lost the exam with payment as No Show cost 2 minutes ago R Roel That is why I am requesting you to connect us on your exam schedule time. a minute ago R Roel Apart from this, Is there anything else I can help you with? help* this is very bad now New Messages Rnow Roel I apologize, I wish I could help you out. Believe me.




Regards

Kundan

Hello, Kundan.

 

We would like to inform you that we moved your thread from Microsoft Certification Profile to Exams/Providers/Testing Centers and Pearson Vue specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum. 

 

Kind regards.

Santiago Suarez
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Kundan,

Thank you for contacting the Microsoft Community.

I'm sorry to hear about your overall experience when trying to do your exams. I also appreciate you for taking the initiative to get this resolved. As we value your time and effort, let me do my part and help you get addressed immediately.

 

Usually with exams affected by a technical issue, it is recommended to contact your exam provider Pearson Vue since they are responsible for supporting instances with checking any technical issues encountered before, during, and after the exam but since you already reached out to them, let me provide further assistance in escalating this concern.

I would need some information such as OnVUE case ID (provided by your exam proctor) along with your account information for verification, so we can have it escalated and investigated further. Please reply to the private message I have initiated.

 

Additionally, we value your feedback, and it is highly appreciated to improve the services being offered. You may provide your feedback or complaints by clicking this page.

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

 

Regards,

Ricky_S
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Kundan,


We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Regards,


Ricky_S
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated January 14, 2024 Views 317 Applies to: