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Pearson VUE system check errors video streaming connection

I can't pass the system check on October 13, 2023 failing on streaming check with wowza:

error message displayed:

Video streaming connection results and requirements:

  • Your home/office network failed to connect to the required video streaming service.

  • The streaming connection requires that Wowza.com can be reached as well as a stable connection of at least 1mb upload and download speeds.

How to connect to our video streaming service:

  • Contact your network administrators and ensure the following:

    • Any network filtering software is disabled

    • WebRTC WebSocket connections must be allowed to *.*.cloud.wowza.com on TCP port 80, 443, 1935.

I have also switched off firewall completely and it still fails

My exam is 1 week from now. Need urgent help

Thank you

Hi Kenshin,

Thank you for contacting the Microsoft Community.

I can see how important it is for you to ensure that your device will pass the Pearson VUE system check as you have an exam scheduled for next week and you are experiencing technical issues, allow me to provide the best option to move forward.

For immediate assistance regarding the OnVue app, please reach out to the Pearson VUE support team directly. They can see your appointments and guide you on how to resolve the issues you are experiencing. (You can expect a response within 3 to 5 business days)

Pearson VUE: Customer service :: Microsoft :: Pearson VUE.

You also have the option to take the exam at a testing center if you want a more stable test environment or use a different device that meets or exceeds the Recommended Specification stated on the OnVue Technical Requirements for the Candidate page if you want to take the test online.

Moreover, if you are an ESI learner and you have questions or concerns about the ESI discounts used, please reach out to the Enterprise Skill Initiative support team. (They will get back to you within 3 to 5 business days). 

ESI Support: https://esisupport.microsoft.com/.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question. 

Best regards,

MLawrence_Y1
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Kenshin,

I hope all is well with you.

Since we have not received a response from you, we’ll proceed in closing and locking the case. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

MLawrence_Y1
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated January 28, 2025 Views 474 Applies to: