Pearson Vue | Technical Issue: AZ-204 case study questions never showed up on my exam until feedback section

Hello, I'm extremely annoyed at the moment. I went through the entire, rather difficult AZ-204 exam and finished all the 37 questions (including those that cannot be reviewed after answering) with about 15-20 minutes remaining. I spent the rest of that time going through my old answers slowly and making a change here and there. It was NEVER suggested that there would be more questions, and even the review screen showed only one question left for review by the time I finished - I would have never justified spending 5+ minutes on a single point question in review if that was the case.


When going through the questions to leave feedback, I was shown the original 37 questions yet again on the review screen. I clicked past all of them, and when clicking next on the last one (37), I was suddenly brought to a screen of obviously unanswered 'case study' questions. I have to reiterate - they were NOT on any screen prior, not listed on the review page, and the only option on that screen was 'Finish Exam'. After clicking through them, they were suddenly visible on the review screen as well in a new section that didn't exist previously.


I ended up failing with a 590 - had I known that 21.2% of the exam was still unanswered, I OBVIOUSLY would have spent the last of my time answering it. Assuming roughly linear scoring, even getting 50% of them correct would have resulted in a pass for me. This is an absolutely insane failure on the part of Pearson and Microsoft and should never, ever, ever happen. Please make this right - I won the promo voucher via AI Skills Fest and cannot afford to wait multiple weeks to retake or pay for another attempt/certification. I have over a dozen certifications from AWS, Microsoft, Google Cloud, IBM, CompTIA and others and have not ONCE failed an exam because I take them very, very seriously. Making things worse, I have also promised a potential employer that I would have both AZ-204 and AZ-400 by the end of the month which now may not happen - and it's not because of me, but because of broken technology and lack of thorough testing.

Answer
Answer

Hi KenB777,

Thank you for contacting the Microsoft Community.

I understand that unexpected events can lead to undesired outcomes, and I truly recognize how important passing the AZ-204 exam is to you, especially given the effort you've invested. Rest assured, I’m here to provide the necessary information to address your concern and support you through this matter.

For immediate assistance regarding the issue, you experienced while taking the AZ-204 exam, please reach out to Pearson VUE Help and Support directly. They have the necessary access and tools to further investigate and help you reschedule your exam efficiently. For the best experience, please consider using their phone support or chat options, which provide real-time assistance.

After contacting Pearson Vue, please send the case ID number they provide along with the requested information via private message. This will enable us to update Pearson Vue about your issue and verify your account.

Furthermore, if you would like to share feedback about your experience, you can submit it through Pearson VUE as a complaint form. They are eager to improve their services, and by providing detailed feedback, you help identify areas for enhancement and contribute to the overall improvement of their offerings.

To ensure we can assist you effectively, please let us know if you need any additional information.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank you.

Kind Regards,

Ejay_C01
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
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Last updated May 20, 2025 Views 58 Applies to: