Ask a new question

Pearson VUE | Technical Issue | Blank Page: Onvue mobile is not working.

Hi There,


I have scheduled Microsoft AZ 900 examination in collaboration with Pearson Vue on ***REMOVED***


Everything worked fine until mobile.onvue.com verification steps.



The site was not responded at all, and ended up with a blank page (Screenshot attached).


***REMOVED***


Below are device and OS version i tried to use for mobile check-in process.


  • Device - iPhone 11

  • OS - IOS 16.1


I have tried using multiple mobile networks and using hotspots as well.


But there was no luck at all.


Anyway i could not take the exam because i could not complete verification process due to above motioned issue.


Looking forward to hear from you about next steps and


how re-take exam without any issues.


***Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy.*** 

Contact Pearson Vue support https://www.pearsonvue.com/us/en/microsoft.html#contact for issues when sitting an exam and the OnVue software and they will reschedule, if appropriate. Unless, if you are an ESI learner, then contact ESI support.

MCT Community Lead

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Julain,

Thank you very much for prompt response. I've initiated a case with Pearson.

Best Regards,

Sandaru Imal.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Sandaru,

Thank you for contacting the Microsoft Community.

We understand the significance of having your exam rescheduled, allow me to take immediate action to assist you.

To locate and verify your account, please provide us with the necessary information through private message for us to have this check and review.

For immediate assistance in rescheduling your exam, it is best to contact the Pearson VUE's Support Team, as they have direct access to your scheduled appointment and check your exam status. You can contact them via chat or via phone call, just ensure that you select the region that aligns with your location to be redirected to the right support group.

For further assistance needed at our end, you may share the Pearson VUE Case ID through private message along with the requested information for us to have this forwarded to our Support Team for immediate assistance.

For future reference, we encourage you visiting About online exams with Pearson VUE | Microsoft Learn and OnVUE Technical Requirements section to ensure a smooth testing exam experience.

Moreover, you can use the experiences that you have described to provide your personal feedback through Pearson Vue. This is a platform that allows you to submit your opinions and insights on various topics and issues.

You may refer to Feedback and complaints | Pearson qualifications.


As our goal is to ensure that we will be able to assist you properly, please let us know if additional information is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank You. 

Best Regards,

Siti_C2
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Sandaru,

We hope this message finds you well.

To ensure you're fully covered, we're sending this follow-up to check if you have already contacted Pearson VUE or if you need any additional information regarding your concern.

For immediate assistance needed from our end, kindly provide the Pearson VUE Case ID number along with necessary information through the private message for us to have this forwarded to our Support Team for further investigation as soon as possible. 

As our goal is to ensure that we will be able to assist you properly, please let us know if additional information is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank You. 

Best Regards,

Siti_C2
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Sandaru,

We have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

 

Warm Regards,

Siti_C2
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated April 29, 2025 Views 143 Applies to: