Pearson VUE | Technical Issue: Cannot register for an exam when I couldnt give one for Pearson's technical issues

Contact Pearson Vue https://home.pearsonvue.com/microsoft/contact for issues when sitting an exam and they will reschedule you, if appropriate.

Contact Pearson Vue https://home.pearsonvue.com/microsoft/contact for issues when sitting an exam and they will reschedule you, if appropriate.

I had called them yesterday and was provided a case Id. I insisted I need to give the exam ASAP, so they told me to wait out till the exam is over which was 2:45 am. I logged in the morning and I still cant reschedule the exam. Do I have to wait for 24 hours lile giving the second exam? But my question is I never could give the 1st exam

Once an exam has passed its appointment date/time the exam booking will not be visible on Microsoft Learn and you will not be able to reschedule it yourself.

As you have a case id, you need to wait for Pearson Vue to finish their investigation and reschedule you, if appropriate.

Hello Deepanwita,

Thank you for contacting the Microsoft Community.

I understand the importance of your PL-300 exam and I can only imagine the confusion if you cannot schedule your exam once again in order for you to showcase your skills. Please allow me to extend my assistance in order for you to proceed with your exam.

I'm glad to know that you have already contacted Pearson VUE in order to report the incident. With that, kindly provide the requested information through the private message I have initiated in order for us to locate your profile and follow up with the Pearson VUE support team to expedite your case.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Hello,

Thank you for responding to this. I have already scheduled my exam for next monday (3 feb) as my graduation jury depends on this. I did not intend to delay it. However, I have raised a support ticket with Pearson and this is my case id and other details:
Case Id: **REMOVED**
registered email id: **REMOVED**
name: **REMOVED**
location: **REMOVED**

Please let me know if you need any oother details on this.

I have already requested for a refund in my case. Please help me out here

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy*** 

Hello Deepanwita,

I hope you are doing well.

There has been an update about your case on our private message. Please provide the correct Microsoft learn username in order for us to locate your account for options and recommendations about your exam that encountered a technical issue.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Hello Deepanwita,

I hope you are doing well.

To ensure that we got you all covered. Please provide the correct Microsoft learn username through the private message I have initiated for further assistance.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Hello Deepanwita,

We haven’t received an update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Best regards,