Pearson Vue | Technical Issue | Check-in Issue: Help to re Schedule My exam Personvue

Hi Yves,

Thank you for contacting the Microsoft Community.

I understand how crucial it is for you to complete your MS-102 exam; especially given all the effort you've put into preparing for it. Rest assured, I'm here to provide you with the support you need.

Normally, for any technical issue encountered before, during, and after the exam, this should be coordinated with your proctor. If in any case the ticket number was not provided, kindly reach out to your exam delivery provider for immediate assistance with feasible options and recommendations. You can reach them via phone or chat using the contact information below:

Peason VUE: https://www.pearsonvue.com/us/en/microsoft.html?tab=help-and-support#contact 

Should you need further assistance after reaching out to them, please provide the Case ID along with any necessary information, through the private message I’ve initiated. This will allow us to follow up on your case on your behalf. 

Meanwhile, if you are using an ESI or company discount, or if you are an ESI learner (part of an organization or company affiliated with the Enterprise Skills Initiative), please coordinate with the ESI Support team as they are the ones who handle company discounts and have the capability to collaborate with your exam provider to further investigate the incident and provide feasible solutions. Kindly refer to our private message I initiated for their contact details.

 Once you have an open ticket with them, kindly share the Case ID with me, so I can check the progress of your case on your behalf.

For future reference, please note that it is recommended that we use the official system test on the same computer and in the same location, as using a different internet speed checker may result in a different speed that Pearson Vue Software may detect. In addition, it’s essential to thoroughly review the technical tips and ensure that all technical requirements are met before taking the exam. For detailed information, please refer to the Pearson VUE Online Testing Guide and About online exams with Pearson VUE | Microsoft Learn.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank You.

Kind Regards,

Hi Yves,

I hope you're doing well.

I just wanted to follow up with you to ensure all matters are properly handled. Should you require further help or need anything clarified, please don’t hesitate to inform me by providing the necessary details though the private message I initiated.

Meanwhile, you may also reach out to your exam delivery provider for immediate assistance with feasible options and recommendations. You can reach them via phone or chat using the contact information below:

Peason VUE: https://www.pearsonvue.com/us/en/microsoft.html?tab=help-and-support#contact 

Furthermore, in case you’ve utilized a company discount, please reach out to the ESI Support Team. They specialize in handling company discounts and can coordinate with your exam provider. Please refer to our private message for their contact information.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank You.

Kind Regards,