Pearson Vue | Technical Issue | Check-in Issue: I am unable to start my exam.

Hi Priyanka,

Thank you for contacting the Microsoft Community.

I understand how important it is for you to complete your exam, especially considering the time and effort you've dedicated to preparing for it. Please know that I’m here to support you throughout the process.

For us to locate and verify your account, kindly provide your complete learn username via the private message I initiated. Upon receipt of the details, this will enable me to take the necessary action.

For future reference, please note that it is recommended that we use the official system test on the same computer and in the same location, as using a different internet speed checker may result in a different speed that Pearson Vue Software may detect. In addition, it’s essential to thoroughly review the technical tips and ensure that all technical requirements are met before taking the exam. For detailed information, please refer to the Pearson VUE Online Testing Guide and About online exams with Pearson VUE | Microsoft Learn.

Moreover, with the experiences that you've had, you can also submit your personal feedback through Pearson Vue. You may refer to Feedback and complaints | Pearson qualifications.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank You.

Kind Regards,

Hi Priyanka,

Thank you for providing the necessary information.

It’s great to know that you’ve been in touch with the ESI Support team, and I appreciate you sharing the Case ID number. I’ve reviewed the ticket, and it appears that the ESI Support Team is actively collaborating with our back-end team on your case. Your patience and cooperation are greatly appreciated during this process.

Rest assured that the ESI Support Team is committed to resolving this matter swiftly and will keep you updated via your work email address. Kindly continue to coordinate with them.

Should you require further assistance or any questions from our end, please don't hesitate to let me know.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private messages. If the resolution provided did not resolve the issue, please post a new question.   

Kind Regards,

Hi Priyanka,

I appreciate your response.

For any further questions or concerns related to your case, you may reach out directly to the ESI Support Team. Rest assured that they specialize in assisting all ESI learners with any issues you may have.

Meanwhile, as I have checked your case with the ESI Support team, it appears they are still awaiting your response. Please coordinate with them through your work email, referencing the ticket created. Rest assured, the ESI Support Team is dedicated to resolving this matter promptly.

If you need any further assistance or have additional questions, please feel free to reach out to me at any time.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private messages. If the resolution provided did not resolve the issue, please post a new question.   

Kind Regards,