Pearson Vue | Technical Issue | Check-in issue: onvue is not opening in my system and i'm using the latest windows 11.can you please help my exam is in ***Removed***

Hi Haritha,

Thank you for contacting the Microsoft Community.

I understand the importance of being able to access the OnVUE application, especially when your exam date is approaching. Be untroubled by worries, let me provide you with necessary information.

Since your exam date is approaching, it's crucial to reschedule it first to avoid missing it due to the current issue with the OnVUE application. Make sure to reschedule at least 24 hours before your appointment date. If you fail to do so and miss the exam, you will be tagged as a No-show, and your payment will be forfeited. This step ensures you have enough time to resolve any technical issues and still take your exam without any penalties.

Meanwhile, to ensure your device meets the minimum system requirements, kindly review the Pearson VUE’s detailed information on what's required.

Moreover, please make sure the user account you’re using to log into your computer has local administrative permissions. For help on enabling administrative permissions, see documentation for Windows and Mac.  We recommend using a personal computer rather than a work or company computer to take the exam. Company computers often contain software that can prevent the OnVUE application from launching.

Furthermore, it's important to configure your internet security and antivirus software to make an exception for the OnVUE Secure Browser executable file. Some antivirus software can cause performance issues, so consider disabling antivirus scanning while launching the application and taking your exam. 

Additionally, ensure that your security software does not block the execution of JavaScript, Adobe Air applications, or Adobe Flash Player extensions.

If you still experience the same issue after following the technical tips above, we recommend contacting Pearson VUE directly. They possess the necessary access and tools to provide troubleshooting steps for OnVUE application issues.

Should you require further assistance from our end after contacting Pearson VUE, please send us your Pearson VUE case ID along with the other requested information through the private message that I initiated. This will help us explore all the other options if necessary.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi Haritha,

Thank you for the details that you shared. Please check our private message for the additional information requested. Once received, I will make sure to utilize my resources and check all the options available.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi Haritha,

I hope you are doing well.

As my colleague @Paolo_M15 is currently out of the office, I am here to provide you with additional assistance.

Kindly refer to our private message where I have provided you additional information. Thank you.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Sincerely,

Hi Haritha,

Hope all is well with you.

I'm following up to confirm whether you contacted Pearson VUE and if they helped you resolve the check-in issue, you're facing. if further assistance from our end is still needed, please supply me with requested information through this private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

You may contact me today

Hi Haritha,

I appreciate your time. As discussed, for any technical issue related to OnVUE appplication, it's necessary to get in touch with Pearson VUE. They possess the necessary access and tools to help you schedule your exam efficiently. For the best experience, please consider using their phone support or chat options, which provide real-time assistance.

Pearson VUE Contact: Help and Support

Moreover, you can submit a Feedback and complaint through Pearson VUE as they are also eager to improve their services. By providing detailed feedback, you help them understand the areas that need enhancement and contribute to the overall improvement of their offerings.

Should you need further assistance from our end after contacting Pearson VUE, you can provide me your case ID and other requested information through the private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi Haritha,

We have not received a response from you, this case will now be closed and locked. If you require further assistance, please post a new question.

Best regards,