Pearson Vue | Technical Issue | Equipment Failure: The issues below could prevent exam launch. Please close the following applications and then select the Retest button. automodedetect

Pearson Vue support handle issues during your exam.

https://www.pearsonvue.com/us/en/microsoft.html#contact 

Hi Shiwani,

Thank you for contacting the Microsoft Community.

Given the time and effort you've dedicated to preparing for your exam, I understand how important it is for you to successfully take and complete it. Let me help you with this matter and provide the necessary support to address your concern.

Thanks @Julian for your insights.

Usually, when an issue has occurred unexpectedly before an exam, it is initially reached out to Pearson VUE as they have the ability to access your exam itself and check the situation so that they can provide you with recommendations that best fit your situation. Be aware that their website provides the option to contact them via a live phone call for real-time assistance. You can select your region to see all the available support in your area. Additionally, they have introduced a feature that allows you to speak with an agent through live chat.

If in any case that you need additional assistance after contacting Pearson Vue, please provide the case ID they issued to you, as well as the necessary information, through the private message I have initiated. This will enable me to forward your case to our Support Team for collaboration with your exam provider and to consider possible solutions for your issue.

Meanwhile, you can also review these technical tips and technical requirements that Pearson VUE has for online examinations, which will serve as a guide to help you prevent technical problems in the future.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Hi Shiwani,

I hope you're all well today.

I just wanted to follow up with you if you were able to contact Pearson VUE to report the issue you encountered prior to your exam since they have direct access to your exam registration and can provide recommendations to reschedule your exam.

If in any case that you need additional assistance after your interaction with them, feel free to reach out and kindly provide us with the Case ID number along with the other information being asked through the private message I initiated.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Hi Shiwani,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Kind regards,