Pearson Vue | Technical Issue | Equipment Failure | Frozen Screen: Attended Test center to sit AZ-700 exam. Computer was really slow, when i clicked on mslearn it froze for 1 minute, unable to use.

Did you raise with the proctor at the test center at the time? In my experience, they will move you to a different computer if you experience issues during the exam.

The test centre should be your first place you raise any issues and then you should escalate to Pearson Vue https://home.pearsonvue.com/microsoft/contact 

Hello, Jack6213412312.


Thank you for contacting Microsoft's Community. 


We would like to inform you that we moved your thread from Microsoft Credentials / Certifications / Certificates / Other to Microsoft Credentials / Exams / Exam Content/Exam Challenge a specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.



Best regards,

Hi Jack,

Thank you for contacting the Microsoft Community.

I acknowledge the technical issues you've encountered which led to your inability to sit your test. I realize the inconvenience this causes, especially during critical events such as certification exams. Please be assured that I am here to help you through the resolution process.

For us to further assist you, kindly provide us with the requested account details through a private message for us to check options and locate your profile.

In the meantime, if you are an active ESI Learner (part of an organization affiliated with the Enterprise Skills Initiative), please contact the ESI support team directly. I've sent their contact details in a private message. Kindly use your work email address when creating a ticket with them. They typically respond within 3-5 business days.

Once contacted and you require further assistance, kindly provide me with the case ID through a  private message for us to monitor the case on your behalf.

Please note that any technical issues encountered during your exam should be immediately reported to the exam proctor or testing center staff. They are equipped to assess the situation and provide appropriate solutions in real time, in line with the testing provider’s policies.

Additionally, if you experienced persistent challenges at a physical test center, you may wish to consider scheduling your future exams online. The online delivery option often offers greater flexibility and may help minimize potential disruptions.

Additionally, to learn more tips on how to avoid any technical errors that might occur on the exam day, you may also refer to the OnVUE Technical Requirements for further reference. 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best Regards,

Hi Jack,

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please create a new support request.

Best regards,