Ask a new question

Pearson VUE | Technical Issue | Frozen Screen: SC -100 EXAM ISSUE

I recently started the SC 100 exam, and I was faced with technical issues


First the exam proctor was a bit very harsh, unruly and very unprofessional,



they released the exam and kept sendig series of messages via the chat box to gain access to my laptop ,


by the way the screen ws being recorded,


i told them that they are kind of being very distracting as this is an exam


amd I need to concentrate,


Eventually the proctor ended the exam without saying anything, less than 20 mins into the exam,


also my laptop kept freezing and freezing, it was a terrible experience with the proctor.


Please what can be done as to re-take this exam again


either to get a new voucher or reschedule the exam,


the exam status now shows as expired on my portall.


Thanks

For issues when sitting the exam contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact 

MCT Community Lead

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Adewuyi,

Thank you for contacting the Microsoft community.

We understand the significance of having a smooth testing experience as you encountered technical issues during your SC-100 exam. Allow me to take immediate action by providing you with information to assist you further.

@Julian, thank you for sharing necessary information.

To locate and verify your account, please provide us with the necessary information through private message for us to have this check and review.

For immediate assistance, according to OnVUE FAQ's, since you encountered an issue during your exam, this incident should be reported immediately to Pearson VUE's Support Team, as they have direct access to your scheduled appointment and can provide you with alternative options to successfully take your exam. You can contact them via chat or via phone call, just ensure that you select the region that aligns with your location to be redirected to the right support group.

Image

In the situation that you haven't received any updates from the Support Team after your interaction with them, for further assistance needed on our end, please provide the Pearson VUE Case ID number to the private message, for us to follow up with them on your behalf.

For future references please visit About online exams with Pearson VUE | Microsoft Learn and OnVUE Technical Requirements section to ensure a smooth testing exam experience.


Moreover, you can use the experiences that you have described to provide your personal feedback through Pearson Vue. This is a platform that allows you to submit your opinions and insights on various topics and issues.

You may refer to Feedback and complaints | Pearson qualifications.

Our goal is to ensure that we will be able to assist you properly, please let us know if additional information is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank You.

Best Regards,

Siti_C2
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Adewuyi,

We value your time and effort. 

To ensure you're fully covered, we're sending this follow-up to check if you contacted the Pearson VUE's Support Team or if you need any additional information regarding your concern.

For immediate assistance needed from our end, please provide the Pearson VUE Case ID number along with the necessary information through a private message for us to have this check and review.

As our goal is to ensure that we will be able to assist you properly, please let us know if additional information is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank You. 

Best Regards,

Siti_C2
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Adewuyi,

We have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

 

Warm Regards,

Siti_C2
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated January 2, 2025 Views 31 Applies to: