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Pearson Vue | Technical Issue | Frozen Screen: Microsoft Administrator 104 certification exams login wont work

Hi Team,


I have scheduled Administrator Associate 104 yesterday via pearson vue but I cant able to launch exam due to my machine issue or pearson website problem. Is it possible to reschedule that exam and reattempt that one please.


Regards,

*removed*

*removed*


*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy*

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Hello, Amit!

 

 Thank you for contacting Microsoft's Community. 

 

We would like to inform you that we moved your thread based on the information you have provided from Microsoft Credentials /Certification Requirements/Paths to Exams/Exam Registration and Scheduling / Scheduling with Pearson Vue. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

 

Kind regards,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hi Amit,

Thank you for contacting the Microsoft Community.

I understand that technical issues can arise unexpectedly, and I truly recognize how important it is for you to complete your AZ-104 exam. Please rest assured I’m here to support you and will provide all the necessary information to help resolve your concern.

For immediate assistance with your request, please reach out to Pearson VUE Help and Support directly. They have the necessary access and tools to further investigate and help you efficiently. For the best experience, please consider using their phone support or chat options, which provide real-time assistance.

After contacting Pearson Vue, please send the case ID number they provide along with the requested information via private message. This will enable us to update Pearson Vue about your issue and verify your account.

For your reference, to ensure a smooth exam experience, please take the time to review the technical tips and confirm that all technical requirements are met beforehand. For comprehensive information, you may refer to the Pearson VUE Online Testing Guide and the About online exams with Pearson VUE section on Microsoft Learn.

To ensure we can assist you effectively, please let us know if you need any additional information.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank you.

Kind Regards,

Ejay_C01
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Ejay,

I have connected with Pearson support team and they created a case number *****REMOVED*****

Please check and let me know anything required.

Regards,

Amit *****REMOVED*****

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

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Hi Amit,

Thank you for your response.

To proceed with investigating your issue and to verify and locate your account, please send the requested information via private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Ejay_C01
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Last updated June 17, 2025 Views 28 Applies to: