Hi sagar,
Thank you for contacting the Microsoft Community.
I understand how important the DP-900 exam is for your professional development, and I recognize the urgency in getting this matter resolved—especially given your use of a company-sponsored voucher. I’ll ensure your request is handled by the team best equipped to assist you.
I've encountered similar situations before, and the successful approach involved working directly with the ESI Support Team, as they specialize in handling concerns raised by ESI learners. They can also collaborate with Pearson VUE's Support Team on your behalf to assist with rescheduling while ensuring you retain the same discount applied to the original booking.
To help you proceed, below are the steps to create a case with the ESI support team:
1. Access the link provided here using your company email address.
2. Select the Create Case option in the left side of your screen and provide the information requested on the "Open a New Case"
3. Form and attach all necessary documents such as screenshots of the confirmation email then click submit.
4. You will be provided with a Case ID to track the progress of your case.
I’d also like to acknowledge the thorough preparation that went into ensuring all technical and procedural requirements were met ahead of time. To help minimize the risk of such occurrences in the future, I have reviewed Pearson VUE’s technical tips and requirements to ensure optimal readiness for your next session.
They recommend a stable internet connection with at least 12 Mbps download and 3 Mbps upload speeds for optimal performance. Using a wired connection is preferred over Wi-Fi, and if testing from home, minimizing other household internet usage during your session can help maintain a smooth and reliable connection.
In addition, if applicable, and depending on your situation, you may also consider taking the exam at a nearby testing center. In-person test centers can sometimes offer greater scheduling flexibility and more stable testing environments—especially helpful in areas with limited internet connectivity or device-related concerns.
You can check for available test center locations and appointments through the Pearson VUE scheduling portal. This option can serve as a reliable alternative if technical issues persist during online delivery, or if you're seeking a guaranteed exam setup supported by onsite proctors and resources.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
