Pearson Vue | Technical Issue: I have tried multiple times to connect OnVUE but it was takimg longer time than expected. Please help me to reschedule the exam with same voucher

Hi Jyoti,

Thank you for contacting the Microsoft Community.

I know how important it is to reschedule your exam. Allow me to provide you with the information that you need.

For any issues that you will experience before, during, or after your exam, it is best to contact the Pearson Vue Support Team for further assistance as they handle issues that you will experience on the OnVUE application. Kindly refer to their contact details below:

Pearson Vue Support Team: https://www.pearsonvue.com/us/en/microsoft.html?tab=help-and-support#contact

Meanwhile, if you’re an ESI Learner utilizing a company discount, please contact the ESI Support team for further assistance, as they have the option to work with your exam delivery provider regarding your exam rescheduling. Kindly refer to the private message I have initiated for their contact details, and please make sure to use your work email address when creating a ticket with them.

After coordinating with the said Support Team, kindly provide the Case ID through the private message that I initiated for us to monitor your case, as well as to locate and verify your account.

Furthermore, please note that according to our Reschedule and Cancellation Policies, you must reschedule or cancel your exam appointment at least 24 hours before the scheduled time to avoid forfeiting your fee. If you do not cancel your appointment within this timeframe, you will be marked as a 'no-show'.

On the other hand, consider visiting the 'About online exams with Pearson VUE' page for further information on Pearson VUE online exams and to discover more tips on preventing technical issues on the day of the exam. Furthermore, the following Technical Tips can assist you in ensuring a smooth exam delivery experience.

To ensure that I got you covered, please let me know if any additional help is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Hi Jyoti,

I hope you are doing well.

I am just following up if you were able to contact the Pearson Vue Support Team regarding your exam experience. Kindly refer to their contact details below:

Pearson Vue Support Team: https://www.pearsonvue.com/us/en/microsoft.html?tab=help-and-support#contact

Meanwhile, if you’re an ESI Learner utilizing a company discount, please contact the ESI Support team for further assistance, as they have the option to work with your exam delivery provider regarding your exam rescheduling. Kindly refer to the private message I have initiated for their contact details, and please make sure to use your work email address when creating a ticket with them.

After coordinating with the said Support Team, kindly provide the Case ID through the private message that I initiated for us to monitor your case, as well as to locate and verify your account.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Hi Jyoti,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Kind Regards,