Pearson Vue | Technical Issue: I'm unable to open the OnVUE online proctoring.

Hi Mohini,

Thank you for contacting the Microsoft Community.

I understand that technical issues can be unexpected, and I know how important this exam is for you. Please allow me to assist you with this matter.

To help us verify and locate your account, please send the requested information via private message.

Meanwhile, if you are using a company discount and are an active ESI Learner (part of an organization affiliated with the Enterprise Skills Initiative), please reach out to the ESI Support Team. They manage all concerns for active ESI Learners, including exam-related issues. You can find their contact information in the private message.

For your reference, to ensure a smooth exam experience, please take the time to review the technical tips and confirm that all technical requirements are met beforehand. For comprehensive information, you may refer to the Pearson VUE Online Testing Guide and the About online exams with Pearson VUE section on Microsoft Learn.

To ensure we can assist you effectively, please let us know if you need any additional information.

Hi Mohini,

Thank you for your response.

Upon reviewing the information you provided, it has been confirmed that you have utilized a company discount and are an active ESI Learner. For further assistance, please reach out to the ESI support team by creating a ticket. I’ve shared the steps for creating a ticket in the private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank you.

Kind Regards,