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Pearson VUE | Technical Issue | Network Failure: Pearson Vue Down and my Exam is scheduled in less than 12 hours

Hi,


My Microsoft Azure AI-900 exam is scheduled for ***REMOVED***.


But Pearson Vue site is down.


Its showing the below screenshot on its site.


***REMOVED***


Due to this, I am not able to pass the system test for giving the exam.


My system is apt for the exam and i am very sure regd this as I have given AZ-900 on the same system a few days back and


have not changed any network or configurations since then.


The below issue is occuring, as the pearson view site is down.


***REMOVED***


Kindly look into the issue and allow me to either reschedule my exam (according to my convenience with respect to slot)


or provide a full refund of the money that I have paid.



Also, I have used a 50% MVTD (Microsoft Virtual Training Days) voucher to register for this exam.


Kindly please provide the voucher back.

Please look into the matter as soon as possible and provide a solution.

Thanks and Regards


***Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy.*** 

Hi RashiK27,

Thank you for contacting the Microsoft Community. 

We understand the significance of successfully receiving your refund or having your AI-900 exam rescheduled, as you encountered issues upon completing your exam, allow me to take immediate action to assist you.

To locate and verify your account, please provide us with the necessary information through private message for us to have this check and review.

For immediate assistance we strongly suggest contacting the Pearson VUE's Support Team, as they have direct access to your scheduled appointment and check your current exam status. You can contact them via chat or via phone call, just ensure that you select the region that aligns with your location to be redirected to the right support group.

If further assistance is needed from our end, you may share the Pearson VUE Case ID through private message for us to follow up with them on your behalf as soon as possible.

For future reference, if you wish to reschedule your exam, it is important to note to reschedule or cancel an exam, at least 24 hours prior to the exam appointment date, to avoid fees or discounts used from being forfeited as per policy.

Additionally, we encourage you visiting About online exams with Pearson VUE | Microsoft Learn and OnVUE Technical Requirements section to ensure a smooth testing exam experience.


Moreover, you can use the experiences that you have described to provide your personal feedback through Pearson Vue. This is a platform that allows you to submit your opinions and insights on various topics and issues.

You may refer to Feedback and complaints | Pearson qualifications.

As our goal is to ensure that we will be able to assist you properly, please let us know if additional information is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank You. 

Best Regards,

Siti_C2
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi RashiK27,

We hope this message finds you well.

To ensure you're fully covered, we're sending this follow-up to check if you have already contacted Pearson VUE or if you need any additional information regarding your concern.

For immediate assistance needed from our end, kindly provide the Pearson VUE Case ID number along with necessary information through the private message for us to have this forwarded to our Support Team for further investigation as soon as possible. 

As our goal is to ensure that we will be able to assist you properly, please let us know if additional information is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank You. 

Best Regards,

Siti_C2
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi RashiK27,

We have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

 

Warm Regards,

Siti_C2
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated February 13, 2025 Views 70 Applies to: