Pearson Vue | Technical Issue | Other: can I reschedule the exam again in test center because the questions are not shown?

Hi Karuenya,

Thank you for contacting the Microsoft Community.

I understand how challenging technical problems can be, especially after all the time and effort you invested in preparing for your exam. Please rest assured—I’ll look into this matter and explore how we can best support you moving forward.

For us to locate your profile and to take further action, please provide the requested information via private message. If the hyperlink doesn’t work, you can manually find the private message icon as shown below.

Please also be advised technical issues encountered during your exam must be reported to Pearson VUE Support Team immediately for them to further investigate and to provide recommendations of your exam such as rescheduling options. You can reach them out using the link below and select your correct region:

Meanwhile, if you are an active ESI Learner, please reach out to our ESI Support Team directly as they handle concerns when utilizing a company discount. They can also coordinate with Pearson VUE to further investigate and to provide rescheduling options in test center. You can reach them out using the contact information that I shared through private message.

Additionally, you may review the Technical tips and access the OnVUE Candidate Technical Requirements for additional details to prepare and to avoid issues for your future online exams. In case technical or connectivity issues are reoccurring, it's also recommended to take the exam through testing center.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,

Hi Karuenya,

Thank you for providing the requested information.

These details helped me locate your profile, and I have confirmed that you are an ESI Learner using a company discount. I’ve reviewed the details, and I can confirm that the ESI Support Team is already handling your case. Please continue coordinating with them, as they’ll be exploring additional options and recommendations regarding your AZ-104 exam.

If you need any further assistance from my side, feel free to reach out—I’ll be happy to help and will respond as soon as possible.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,