Pearson Vue | Technical Issue; Removal of exam ban

Dear Microsoft Exam Security Team,

I hope this message finds you well.

I am writing to respectfully request a reconsideration of the ban placed on my Microsoft certification account related to exam AZ-204 on *****REMOVED***** (Registration #: *****REMOVED***** ). I fully understand the seriousness of the exam policy violation and sincerely regret the decision that led to this outcome.

At the time, I encountered unexpected technical issues and, in an unfortunate error of judgment, involved a third party in an attempt to complete the exam. This was a mistake made under pressure, not with malicious intent, but I take full responsibility for it. I now fully understand the implications and Microsoft’s policies regarding exam integrity, and I am committed to upholding the highest standards moving forward.

Since this incident, I have taken time to reflect, educate myself further on exam protocols, and ensure that all future certification attempts will be fully compliant with Microsoft’s policies. I am eager to demonstrate my commitment to professional growth and ethics.

I am currently pursuing the **Azure AI Engineer Associate** AI - 102 certification to support my career goals and contribute meaningfully to cloud and AI-based solutions. I respectfully request that you consider lifting the ban or allowing an early appeal so I may continue on this professional path with integrity and renewed understanding.

I deeply appreciate your time, consideration, and the opportunity to make amends.

Sincerely yours,

Anant *****REMOVED*****

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Hi Anant,

Thank you for contacting the Microsoft Community.

I understand that technical difficulties can arise unexpectedly, and I truly recognize how important it is for you to schedule your AI-102 exam. Allow me to assist you with this matter.

For us to identify the error you encountered, please provide a complete recording or screenshots of the entire process. This should include the URL and start from the sign-in page, continuing until the error occurs. Kindly send this via private message along with the necessary information requested.

To do this, use the Snipping Tool. Open the tool, select the video icon, click 'New,' draw the area you want to record, press 'Start' to begin recording, and 'Stop' to end it. For Mac devices, please click this link.

Meanwhile, while scheduling an exam, please be aware that including punctuation, special characters, and diacritical marks in the required information, such as name, address, and contact number, may cause issues.

Additionally, you might want to clear your browser cache by following these steps:

  1. Sign out from the browser.

  2. Clear the cache and delete cookies.

  3. Restart your browser session.

  4. Use an "InPrivate" browser session in Microsoft Edge.

  5. Allow all third-party cookies through the browser settings.

If you are using a work computer, consider trying a personal machine to avoid any restrictions.

To ensure we can assist you effectively, please let us know if you need any additional information.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank you.

Kind Regards,

Ejay_C01
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Anant,

I hope you are doing well. 

I'm reaching out to ensure you have everything you need. If there’s anything else I can clarify or assist with, please feel free to let me know, I'm here to help.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Ejay_C01
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Anant,

I hope you're doing well.

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Kind Regards,

Ejay_C01
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated June 25, 2025 Views 22 Applies to: