Pearson Vue | Technical Issue: System and Technical Issues with Pearson Vue

Hi S.Abdin,

Thank you for contacting the Microsoft Community.

I know how important it is to have a smooth exam delivery experience. Allow me to provide you with the information that you need.

Please be advised that for issues that you will experience before, during, or after your exam, it is also best to contact Pearson Vue for immediate assistance as they are the ones that handle issues experienced on the On VUE application. You can choose either the call or chat option for real-time assistance.

Meanwhile, if you’re an ESI Learner utilizing a company discount, please contact the ESI Support team for further assistance, as they have the option to work with your exam delivery provider regarding your exam. Kindly refer to the private message I have initiated for their contact details, and please make sure to use your work email address when creating a ticket with them.

After coordinating with the said support team, kindly provide the Case ID through the private message that I initiated along with the requested information and I will have this forwarded to our support team for further investigation, as well as to locate and verify your account.

In addition, for future references, consider visiting the 'About online exams with Pearson VUE' page for further information on Pearson VUE online exams and to discover more tips on preventing technical issues on the day of the exam. Furthermore, the following Technical Tips can assist you in ensuring a smooth exam delivery experience.

Given how valuable your time is, I can understand how disappointed you were with the whole experience. You can be sure that I will be working with you to have this looked at. I encourage you to share your experience through the link below as your input helps us enhance our services and better support our candidates in their exam journey.

Feedback and complaints | Pearson qualifications

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Hi S.Abdin,

Thank you so much for your response.

Upon reviewing on the information you have provided, we still need some information in order for us to proceed on escalating your case to our support team. Please see the private message that I initiated for the details.

Upon receipt, I will look for recommendations.

Meanwhile, I encourage you to share your experience through the link below as your input helps us enhance our services and better support our candidates in their exam journey.

Feedback and complaints | Pearson qualifications

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Hi S.Abdin,

Thank you so much for your response.

It was good to know that Pearson Vue provided you a voucher that you can use to schedule your exam. Regarding the error message that you received, it shows that you already reached the maximum number of exams for that specific month. Please know that in line with the Register and Schedule an exam page, effective January 16, 2023, you can have a maximum of two Microsoft Certification exams scheduled at a time, either on the same day or on separate days through Pearson VUE. After you take (or cancel) one of these exams, you can register for another.

To ensure that I got you covered, please let me know if any additional help is needed.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Kind Regards,

Hi S.Abdin,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind Regards,