Pearson Vue | Technical Issue: The exam screen got hanged few minutes into the exam

Hello Marvellous Adeola!

We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.

Regarding your query on issues related to exam technical problems, we need further support on this matter from our Exams Team who will be able to assist with this request.

At the same time, you can rest assured that the Exams Team will take diligent care of your issue, and a solution will be provided.

We would like to inform you that we moved your thread from Microsoft Credentials / Certification Profile / Other to Microsoft Credentials / Exams / Exam Providers/Testing Centers. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Kind regards,

Hi Marvellous,

Thank you for contacting the Microsoft Community.

I understand that technical issues can be unexpected, and I know how important it is for you to complete your exam. Rest assured, I will provide you with the necessary information to address your concern.

If you have already contacted Pearson Vue, please provide the Case ID number they shared along with the necessary information requested via private message. This will help us verify your account and monitor your case with them.

Additionally, if you would like to share your feedback about your experience, you can submit a Feedback and complaint through Pearson VUE, as they are eager to enhance their services. By providing detailed feedback, you help them identify areas for improvement and contribute to the overall enhancement of their offerings.

To ensure a smooth exam experience, please take the time to review the technical tips and confirm that all technical requirements are met in advance. For comprehensive information, refer to the Pearson VUE Online Testing Guide and the 'About Online Exams with Pearson VUE section on Microsoft Learn.

Hi Marvellous,

I hope you are doing well.

We would like to follow up on the requested information mentioned in the private message.

Hi Marvellous,

I hope you are doing well.

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Kind Regards,