Dear Microsoft Certification Support Team,
I hope this message finds you well. I am reaching out to seek your assistance regarding an issue I encountered while attempting the AZ-104 exam via Pearson VUE. Unfortunately, I could not complete the exam due to technical and procedural difficulties.
Here are the details of my issue:
Case ID: **REMOVED** (Open with Pearson VUE)
Exam Date and Time: **REMOVED**, at 1:30 PM Indian Standard Time (IST)
Webcam Visibility Issue: The proctor mentioned multiple times that my webcam was not visible, despite my attempts to resolve the issue.
Background Task Interruption: Due to background tasks running on my system, the exam session was revoked multiple times, and I could not proceed smoothly.
Attempted Transition to Another Laptop: To resolve the technical issues, I stepped away from my desk for about 2 minutes to bring another laptop to continue the exam. However, during this time, the proctor closed my exam window, citing a policy violation.
Lack of Resolution from Pearson VUE Support: After the exam session was terminated, I contacted Pearson VUE support for help. Unfortunately, their response was unsatisfactory, and they redirected me to Microsoft for further assistance.
As a college student with limited financial resources, I cannot afford to reschedule the exam. I kindly request you to review my case and consider providing a solution, such as a free reschedule or any other appropriate remedy.
Please let me know if you require any additional information, such as my Candidate ID or further details about the exam session, to assist in resolving this matter.
Thank you for your time and understanding. I sincerely appreciate your help.
Best regards,
**REMOVED**
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