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Pearson Vue Test/Exam Center was closed at the scheduled exam time

Hello, Dear support.



I have scheduled AZ-900 exam on **REMOVED** at the test/exam center. When I had arrived to the testing center in proper time to pass my exam, the testing center was closed. I called the person which was given in mail and he said they had asked Pearson VUE to cancel for Monday **REMOVED** . This is very weird and make me sad as slot were available with a lot of free time slots in this testing center on Monday **REMOVED** .


**PHOTO REMOVED**


Attached information from my profile, credentials tab:

**PHOTO REMOVED**


As for me, I think, it will be fair to provide me free voucher for rescheduling the exam again or refund the money. Refund option would be better as I may schedule again very soon before I will get voucher. Could you please help?



***Personal Information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy** 


Answer
Answer

Hi Chintan,,

Thank you for your time today.

As discussed, your exam was already cancelled, and a refund has been processed already. This will take up to ten business days depending on your banking institution.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Aileen_A02
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated November 3, 2024 Views 467 Applies to: