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Pearson Vue Voucher not working when attempting to book exam.

When I go to book an exam with Pearson Vue it says "Congrats! You're qualified for academic discounts!", however when I put the voucher which I got from 'Cloud Ready Skills' in it says "This voucher can only be used when a specific client question has been answered. ***Name Removed*** has not answered this question correctly".

I have my account set as student and I verified using the link from the College email, however, when I review my student status it says "Sorry, your academic status could not be verified" and it doesn't let me resend the verification email.

Is there any way I can go about fixing this?

Thanks

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy*** 

Hi Kyle,

Thank you for contacting the Microsoft Community.

I understand that you are unable to proceed with scheduling your exam due to an encountered error. You can be sure I'll be working with you to resolve the error upon student verification so you can proceed with obtaining the student benefit.

To ensure that this error is not due to a browser issue, kindly follow the steps below to eliminate issues to verify your student status:  

  1. Visit https://aka.ms/edumscert instead of logging in through Microsoft Certification.

  1. Sign in with the same MSA which will be used for signing into Microsoft Certification portal. 

  1. On your Learning profile, select “Edit profile” button and ensure that all the required fields marked with an asterisk (*) in your profile page are correctly filled and remove any special characters (like., \! @ # etc.,). Once done, please click the save and continue button.

  1. After these steps, follow the verification process. 

  1. Once the congratulations message is shown or once the verification is successful, then visit the Certification portal and check if the profile changes to student/ academic one.

Making sure you are well covered is my top priority, if the issue persists kindly send us the complete PSR (Problem Steps Recorder) from the time you sign in until it shows the error page along with the requested information through the private message I initiated.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards, 

Destiny_C
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Step 1, gives me an error 403 when I land on the page.

Step 4, gives me this error when attempting to go into my certification profile to verify again "invalid_request: The provided value for the input parameter 'redirect_uri' is not valid. The expected value is a URI which matches a redirect URI registered for this client application."

Should I do the problem step recorder?

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Hi Kyle,

Thank you for giving me an update and for the information provided.

Kindly try accessing this link for step 1, and for step 4, please use this link and also send us a complete PSR (Problem Steps Recorder) where it shows that you are trying to verify your account to the private message I initiated for further investigation.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. 
 
Regards,

Destiny_C
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Kyle,

Thank you for providing the screenshots.

I have this reviewed and since the "Manage your certification profile and exam discounts" page is currently not working, kindly try the steps below:

  1. Sign-out from the browser.

  1. Clear cache and Delete cookies. Restart your browser session.

  2. Use an "InPrivate" browser session in Microsoft Edge.

  3. Then access the (Browse Certifications and Exams | Microsoft Learn) and select any exam.

  4. Click "Schedule Exam" or "Schedule with Pearson VUE"

  5. This will route you to your Certification Profile. If a green checkmark below the job title is already reflecting, this means your student status is already verified.

As a workaround, on your Certification Profile, please verify that your information is up-to-date, and that 'student' is selected in the job title field. Then select the Edit Profile- this is a mandatory step as this will allow you to refresh your profile.

If the issue still persists kindly send us an updated PSR (Problem Steps Recorder) to our private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Destiny_C
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Kyle,

I'm glad that the issue is now fixed. Should you have any clarifications or need further assistance, feel free to let me know and I'll be happy to assist you with it.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question. 
 
Regards,

Destiny_C
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Kyle,


Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.


Regards,

Destiny_C
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated April 14, 2023 Views 359 Applies to: