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PearsonVue account blocked by http://hkvalidate.perfdrive.com/captcha

This is the error message that I got.

We apologize for the inconvenience...

...but your activity and behavior on this site made us think that you are a bot.

Note: A number of things could be going on here.

  1. If you are attempting to access this site using an anonymous Private/Proxy network, please disable that and try accessing site again.
  2. Due to previously detected malicious behavior which originated from the network you're using, please request unblock to site.

Please help!

I tried everything, different browsers, private mode, clear cookies.  I asked coworker they have the same problem so it seems is really Pearson, I have exam coming and support at Pearson is not helping.

Can I have some fix on this ?

Answer
Answer

Hello Hugo,

 

I apologize for the inconvenience this has caused you.

 

With regards to your description that your colleagues are also experiencing the same error messaging, I would recommend to use a personal computer or laptop as this might be site restriction on your work site.

 

Then you may follow the troubleshooting steps below.

 

  1. Use a different browser in incognito/InPrivate (Chrome/Mozilla/Safari) and make sure you have downloaded the latest version of the browsers.

    For MS Edge browser, you can download the new browser here.

  2. Should the issue persist clear cache and cookies (steps here). Make sure you check Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

  3. Allow all third party cookies through the browser settings.

 

If the above steps do not resolve your issue, please provide us with a PSR (Problem Steps Recorder) from the troubleshooting steps until the error message via private message along with the requested information so we may continue troubleshooting with you.

 

To access private message, please see image below.

 

 

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

 

Best regards,

Salomi_K1
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated October 9, 2024 Views 113 Applies to: