PearsonVUE exam cancelled, but did take exam

Hi,

I was scheduled to take the PL-900 exam proctored at home today, ad was faced with technical challenges resulting in having to check in four times and switching out the computer. However, just before the end of the 15 minute-slot past the scheduled time I managed to get in and take the exam. However, upon completing and passing the exam I noticed that I had received an automatic email stating that the exam appointment had been cancelled.

Does the fact that a confirmation page with my picture and credentials on it, stating that I passed, was displayed mean that everything is in order and I should disregard the notification from PearsonVUE?

Thank you in advance!

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​Hello Phil,

 

If you were able to complete the exam and reflecting on your Microsoft Certification profile, the email you received stating that the appointment was cancelled can be disregarded as it may sent in error by Pearson VUE.

 

If in case, for any technical issues encountered during the exam, we advise you to contact your exam provider to clarify if you will need to reschedule and retake on your exam.

 

To reach out to Pearson VUE, please contact them on the below details:

 

Contact: 855-542-6924, +1-952-905-7472 (toll)

 

https://home.pearsonvue.com/microsoft/contact

  

More information about Exam Polices and FAQs can be found on this link for your reference.

 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day.  If the resolution provided did not resolve the issue, please post a new question.

 

Regards,

Rosalie_G
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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​Hello Phil,

Since we have not received a response from you, we’ll proceed in closing and locking the case. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Joyce_V
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated April 5, 2021 Views 25 Applies to: