PearsonVUE exam stuck on 'We're checking for open applications. Please do not close OnVUE. This can take several minutes...' for an hour

Hi Navjot,

Thank you for contacting the Microsoft Community.

I appreciate you bringing the issue you've encountered for the exam as I know how important it is for you to proceed to highlight your expertise on this subject. Allow me to provide you with recommendations and options for this concern.

First for me to locate and verify your account, kindly provide the requested information through the private message I have initiated. This will allow me to further investigate your case and provide the most accurate resolution. more options. 

Normally for technical issues, which occurred before, during or after an exam, we recommend our test takers to contact Pearson VUE support (they typically respond 3-5 business days) directly as they have the tools to modify your exam and can investigate what happened to provide options available for you.

Meanwhile, if you are trying to utilize a company discount, I recommend you contact ESI Support Team as they cater questions/concerns related with ESI discounts. Please make sure to log in using your work email address and they typically respond within three business days.

After contacting the Pearson VUE Team / ESI Support Team (who respond 3-5 business days) and if you still need further assistance, kindly provide the Case ID or Support Request Number along with the other requested information I initiated on the private message.

For additional references, please make sure that your computer meets the system requirements and try to re-run the system test.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi Navjot,

Thank you for your patience and understanding.

Hi Navjot,

I hope you are doing well.

As my colleague Steven_B29 is currently out of the office, I took the liberty to look into your escalated case and found that your AZ-204 has been rescheduled to a future time and date. Kindly log in to your account and reschedule your exam to your preffered time and date.

Should you need further information or clarification, please do not hesitate to reach us out and I'll be more than happy to assist you.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through private messages. If the resolution provided did not resolve the issue, please post a new question.

Warm regards,

My exam has been rescheduled but not recieved the refund of previous exam yet. Its already been 6 7 days.

Hi Navjot,

Thank you for your prompt response.

I acknowledge for letting me know that you were able to reschedule your exam.

Please be advised that for a refund it usually takes within 7-10 business days. 

Should you need further information or clarification, please do not hesitate to reach us out and I'll be more than happy to assist you.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through private messages. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Its already been 6 - 7 days still not recieved refund

Hi Navjot,

I understand that you are seeking clarification regarding your refund query.

Please refer to the private message for more details.

Should you have clarifications or questions, please feel free to ask.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through private messages. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hi Navjot,

I trust all is well with you.

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Sincerely,