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PearsonVue Portal Exam Issues - No Test Link Under Profile (3d Post Hoping Right Forum!)

On day of exam prior to exam and within check-in window, my scheduled exam was NOT available to log into anywhere on my page, despite having the email confirming I was scheduled for ***REMOVED***.

Seriously, after battling the Pearson nonsense to make it work, over and over, and over...started at 30min window, finished 10 after...never had issues like this before, despite numerous other at-home online tests via Pearson.

Can someone from MS or Pearson restore my exam voucher so I can take this test and move on?

Also, wouldn't it be nice to just have some other simple contact method for issues such as this - do better, maybe a chat, phone, SOMETHING - the LAST thing we need on test day is battling the app that supposed to help us test.

I do have screen shots, but they involve my info - but YOU MS should have logs, and so should Pearson!

By the way, why no direct links to an exam issue space - this is #3 thanks to MS links to links, no state, generalized “help” portals…

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy***

Hi James,

Thank you for contacting the Microsoft Community.

I could only imagine how much effort you put through this so you could successfully take your exam. Your feeling about what happened is valid. As this is not the experience we want you to have. Now that I am aware of the issue, rest assured that I will work on this diligently.

Since you already contacted Pearson Vue support team regarding the issue you encountered on your exam. One step away for me to be able to raise this concern to our Support team, kindly provide the Case ID along with the requested information to the private message I have initiated. This will allow us to locate your account and coordinate with Pearson Vue regarding your exam.

Meanwhile, you may also provide feedback through the Pearson VUE website regarding your experience regarding their support on the emails you have sent.

For future reference, you can contact Pearson Support team by visiting this website Customer service :: Microsoft :: Pearson VUE, please refer to the image below for further information.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Ruby_D05
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi James,

I hope all is well with you.

I just want to follow up with you if you still need further assistance from our end. If so, kindly provide the Case ID along with the requested information to the private message I have initiated. This will allow us to locate your account and coordinate with Pearson Vue regarding your exam.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

 

Best Regards,

Ruby_D05
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi James,

We haven’t received any update from you. We’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.


Best Regards 

Ruby_D05
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated July 2, 2024 Views 35 Applies to: