pearsonvue VUe state they cant find my Account

Hi Claus,

You may register for an exam in your Microsoft Certification Dashboard by signing in using your Microsoft account and password.

If you’re getting an error, please try the troubleshooting steps below:

1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox)

2. Try using your browser in InPrivate/Incognito

3. Clear browser cache and cookies  

4. Allow all cookies/third party cookies on your browser settings

5. Sign back in to your Microsoft Certification profile and try to update/schedule your exam.

If the above steps do not resolve your issue, please send us a step by step screenshot using Problem Steps Recorder (PSR) starting from the steps above and until you received the error.

You may upload your PSR through the private message I initiated along with the requested information.

To access your private message, please refer on the image below or click on this link.

The information will be forwarded to our Support Team for further investigation and resolution.

On the other hand, you may contact Pearson directly for immediate assistance in scheduling your exam.

For your reference provided below are the contact options for Pearson:

Contact: 855-542-6924, +1-952-905-7472 (toll)

https://home.pearsonvue.com/microsoft/contact

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Hi Claus,

Based on the screenshots you provided.

It appears that you’re trying to claim an exam discount.

If the discount you’re trying to claim was earned through a Microsoft event/training, please provide us a copy of the congratulatory/confirmation email you received after completing the training/event.

You may attach the requested document in the private message.

Upon receipt, we’ll forward it our Support Team for investigation.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

No i am not trying to Claim a discount only trying to sign up for an Exam for wich i have a Voucer.
when contating Pearsons VUE the Claim the cant find me based on my MCID Login Name and adress

Hi Claus,

Thank you for the clarification.

Based on the PSR recording you provided, the error message after you clicked the Schedule exam button was not captured.

In order for us to replicate the issue you’re experiencing when scheduling with Pearson, please re-record the steps using the PSR (Problem Steps Recorder) and attach the recordings in the private message.

While recording when you reached the page that shows the error message, please click anywhere on the page or highlight the error to make sure the last step will be recorded.

Upon receipt, we’ll forward it to our Support Team for investigation.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Hi Claus,

Thank you for your response via private message.

I'm glad that your issue is now fixed. This case will now be closed and locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Regards,