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PearsonVue website fails to load when attempting to schedule exam.

I am attempting to schedule an exam. SC-200. On first attempt I was able to get from the MS website to the PearsonVue site. But the Pearson Vue site locked up on me while attempting to schedule.

I attempted to reload the page without success.

I went back to the MS page to start the scheduling process from the beginning.

On the third page I now receive the error :

"There was an issue scheduling your exam. Please try again later, or if the problem persists, contact support."

when I click the blue "schedule with Pearson VUE" button.

Hi James,

Thank you for contacting the Microsoft Community.

I am so sorry for the trouble this is putting you through in trying to schedule or cancel your exam.

We received a report from Pearson Vue that there is an on-going issue when learners are attempting to schedule the exam as well as delivery. You may check this sticky post for reference.

We have already reported the issue to our Engineering Team and are currently investigating and working to resolve this as soon as possible.

Thank you for your understanding.

We will follow up with you once the issue is resolved or if we receive any update

Regards, 

Reign_G
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Hi James,


I appreciate your patience throughout the process.


Our engineering team has just informed us that they have updated this sticky post to let us know that the problem has been fixed.   

Pearson will be reaching out to individual customers whose previously scheduled exam appointments were impacted by this outage to ensure they are rescheduled as quickly as possible.

In case you haven't received a call from them yet, please know that you can reach out directly at Customer service :: Microsoft :: Pearson VUE as they should be able to reschedule the exam on your behalf.


Let me know if additional assistance is needed so I can guide you through. 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Reign_G
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Hi James,


Since we have not received a response from you, we’ll proceed in closing and locking the case. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Reign_G
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Last updated February 7, 2023 Views 52 Applies to: