Person VUE is a disaster and they let me down. I need help from Microsoft for a solution.
I was with the phone taking photos + the laptop needed for the check-in process pre-exam. After when I completed the check-out and before starting the exam, I went to another room to leave my phone there, and silence it, because their rules state that the phone must be far away and on silence mode. Then I came back to the laptop and clicked the button to start the exam, and during the first question, I was kicked out, just 20 seconds after starting the exam questions with a message that I was not on camera!!
The support is not responding and is not refunding, or rescheduling the exam. I see I am also blocked on the Microsoft certificate page to book a new exam.
They do not have clear rules for the OnVUE online proctoring process. They do not have an interactive video explaining the rules, especially for a first-timer like me. They state the rules in a text which are ambiguous and contradictory. And they apply strange rules in the check-in process, while the camera rule must apply in the exam and not in the check-in.
It was my first exam experience, and now I am down and blocked to continue any further with Microsoft certificates. Is there a solution Microsoft can provide?