Person Vue Issue with using the screen as touch..

Touch screens are strictly forbidden

OnVUE Candidate Technical Requirements (pearsonvue.com)

yeah, this was a mistake in general but I never once seen this nothing was stated about this sure it might be in some minor text, but it was very hidden, it's not like touch screen means I'm cheating. people point at things when they read all the time. I didn't use it the entire time I accidently clicked like twice. they could have said please don't use touch screen. What a excuse to say pay again for exam clearly what this was.

so because they buried a restriction deep in documentation saying touch screens are forbiden im out the cost of the exam, If only this was clearly stated or posted instead of buried in fine print.

Hi Matthew,

Thank you for contacting the Microsoft Community.

What happened during your exam is clearly something we don't want you to experience. I know how important it is for you to get a reliable source especially when it comes to our exams. Allow me to assist you with your concern.

For us to locate and verify your account, kindly provide the requested information through the private message that I initiated. This will allow us to explore possible recommendations to your concern.

Hi Julian, thank you so much for your insight.

Meanwhile, the information provided by Julian is correct, in line with the OnVUE Technical Requirements for the Candidate, Pearson VUE aims to provide a consistent testing experience for all candidates. By restricting the use of touch screens, they ensure that all candidates are using similar equipment, which helps maintain fairness.

On the other hand, for issues that you will experience before, during, or after your exam, it is also best to contact Pearson Vue for immediate assistance as they are the ones that handle issues experienced on the On VUE application. You can choose either the call or chat option for real-time assistance.

After coordinating with the Pearson VUE Support Team, please provide the Case ID so we can monitor the case. This will also allow me to forward the case to our support team if further assistance is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

So Say i made one mistake and accidentally pushed my screen while making sure to read the sentence correctly. that means fail also? How does me using a touch screen give me an advantage. So What i am hearing is good luck next time use a cheaper computer. i cant make any human mistakes as we get no warnings or care from the person Vue company. just a cash grab.. i have lost half a day to this already and cost people money. Not sure if im going to take this exam again at this point as i really don't see any benefit of doing this twice. id rather look at other certification, So Nose case

Here is what i received for a case number : ***REMOVED***

Really hope i can get some assistance as id rather not pay twice for the exact same exam over accidently touching the screen. either way i look forward to your reply and i hope we can come to some proper resolution for this as this has been a quite unplessant experience. weeks of studying and seems like i wont be taking the exam.

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy***

Hi Matthew,

Thank you so much for your response and for sending the requested details through the private message.

I understand that you have experienced technical issues during your exam, and I know how important this exam is for you. With this, I have now forwarded your case to our Support team to further investigate your concern. You may send us a Private Message if you want to know the status of the escalation. At the same time, I will be updating this public post every 3-5 business days.

I have also sent your Case ID number via private message for your reference. As the issue is escalated now, I trust you will get the most adequate help from our support team.

I appreciate your understanding and patience on this.

Kind Regards,

thank you trying, this will probably be my last MS exam for a while after this experience. I can't say anyone has reached out other than to say heres case number. not sure what posting is going to accomplish other than to hear that yeah i used a touuch screen lesson learned i guess no actual support or care here. BAU right? lol.. Moving on with life.

Hi Matthew,

I hope you are doing well.

Given how valuable your time is, I can understand how disappointed you were with the whole experience. I encourage you to share your experience through the link below as your input helps us enhance our services and better support our candidates in their exam journey.

Feedback and complaints | Pearson qualifications

Please let us know if any additional assistance is needed.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Kind Regards,

Hi Matthew,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind Regards,