Person Vue One Vue Crashed before I begin exam

Hi, I tried to take 779 exam today. Followed all instructions right after the Proctor released the exam the OneVue application went black and crashed. It is disappointing. I tried to enter the exam again and followed all steps and kept waiting for about 35 min no proctor showed up. 

I read in other forums lot of people are having similar issue. Can we reschedule this exam, can someone help please? Thanks

Answer
Answer

Hello jaouadsafouani,

                      

Thank you for posting your query and apologies for the inconvenience caused.

 

As the exam is hosted by Pearson VUE, we suggest you to contact them directly and request to reschedule.

Below are their contact details:

Phone Number: 855-542-6924 (US phone number)

Operation Hours: Monday-Friday, 7:00 AM-7:00 PM Central Time

For more contact info, click this link 

If this solves your problem, please indicate “Yes” to the question below, so that other learners can benefit.

Please confirm by selecting “Yes” within 2 business days, otherwise the thread will be automatically closed, locked and marked as answered. 

Regards,

Santhosh R

Support Period: Monday – Friday

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Question Info


Last updated December 10, 2020 Views 20 Applies to: