PL-900: Microsoft Power Platform Fundamentals Exam

Hi Shavon,

Thank you for contacting the Microsoft Community.

I appreciate your interest in the PL-900 exam, and I know how important it is to update your email address associated with your account to make sure that you will receive notifications regarding your exam. Rest assured that I will look into this matter and verify options to resolve your concern.

For us to locate and verify your account, kindly provide the requested information through Private Message that I have initiated. Once provided, this will help us to determine the next course of action to take in updating your preferred email address. Please see below image for reference on how to access your private message:

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warm regards,

Hi Shavon,

Thank you for providing us with the requested information.

This allows me to verify your profile and I have confirmed your exam appointment. Upon checking your account, it shows that the log in email is already aligned with your preferred one. With this, I just updated the email address for notifications and updates of your exam moving forward.

For your reference, you can visit our public document Manage your certification profile | Microsoft Learn for step-by -step process on how to update the details on your certification profile such as preferred notification email.

I have provided the previous notification email address associated with your exam through Private Message for you to verify if you still have access to that email address and to check the confirmation email of your exam. Otherwise, you may reach out to Pearson VUE to request of resending the exam confirmation to your correct email address.

Meanwhile, to have an easy access of your exam appointment on your profile, you must connect your profile to Microsoft Learn by following the steps below:

• Sign in to Learn.

• Click your profile photo avatar or name initials in the upper right corner and select Profile from the drop-down menu.

• Select Credentials from the menu inside your profile and click Certifications tab beside Applied Skills.

• Click the “Connect certification profile” button.

I'm happy to help you further if you need any additional support. Just let me know and I'll get back to you as soon as possible.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Warm regards,

Hi Shavon,

Thank you for your swift response through private message.

Please be advised that the notification email on your profile was already updated earlier with your correct and preferred email as requested. Rest assured that any relevant updates regarding your exam will be sent to your updated email.

I understand that you already reached out to Pearson VUE and were redirected here in Forums regarding your concern. Please note that we can only update your email address and for resending a confirmation email of your PL-900 exam, this can only be done by Pearson VUE as they have direct access to your appointment and have the right tool to do so.

Meanwhile, I have confirmed that you already connected your profile to Microsoft Learn. With this, you may now view and make changes to your appointment.

For guide on launching the exam and the check-in process on the scheduled date, please refer to our public document About online exams with Pearson VUE | Microsoft Learn.

In case you're unable to view your exam on your profile, please provide the step-by-step screenshot using Problem Steps Recorder (PSR) (for MAC device: How to record the screen - Apple Support) starting from the login page and until the Certifications tab showing no exam. Kindly upload the PSR file through Private Message.

Please let me know if further assistance is needed and I'll be more than happy to assist you.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Warm regards,

Hi Shavon,

I hope all is well with you.

As part of my commitment to provide you with the best possible service, I just wanted to follow up with you if you require any additional support or guidance from me. If so, please let me know so I can address your needs promptly and effectively.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Warm regards,

Hi Shavon,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,