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PLEASE ADVISE COMPLAINT PROCESS

The issue is with the response given to my requests for help.

I am not being helped and my topics are closed and locked, despite me telling the agent on an almost daily basis the issue persists.

This needs escalation!!!

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Hi,


Thank you for posting your query.

 

Could you please tell me more about the issue you are facing so that I can try assisting you in a better way.

As we await, please be informed that the thread will be automatically closed, locked and marked as answered if in-case we don't hear back within 2 business days.

Regards,

Jayakrishnan

Support Period: Monday – Friday

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Perhaps check my other threads where I have complained daily the issue persists, only to have no answer and the thread locked randomly.

I note you have not actually responded *at all* to my request for your comlaints procedure, and I doubt this question will get a further response. No matter. I will post another as required.

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Hi,



Thank you for responding.

 

As I can see multiple thread in your name could you please tell me the issue you are facing so that I can help you in a better way.

Regards,

Jayakrishnan

Support Period: Monday – Friday

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All my recent threads revolve around the same issue. I have evidenced via PM to Suraj_shetty that I had 2 x free exam entitlement - but I have been unable to book for many weeks now as it says I do not. She says that 'i have been able to book' as I have succesfully booked and sat another exam using an entitlement, but my 2 other credits for free exam are not available to me anymore despite having proof. I have tried multiple machines and cleared cookies. It is not a cookie issue.

It takes 4 or 5 days to get any response. I forget - and then your operators close the ticket as *I* take longer than a day to reply sometimes!

YOU TAKE 5 DAYS :-(

Unfair?

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Still no response yet now I'm blocked from new questions....

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Hi,

 

Thank you for posting your query.

 

I have initiated a private message for more details.

Please provide us the same for further assistance. 

https://trainingsupport.microsoft.com/en-us/privatemessage/inbox

 

Please reply within 48 hours, otherwise the thread will be automatically closed and locked.

 

Regards,

Jayakrishnan

Support Period: Monday-Friday

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Awaiting response.

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Still awaiting the process how I complain. Seems it's not just me as well....

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No discount available for f
If you have attended an event that provides an exam offer, please check the terms of the offer. Some events may require at least 4 business days following the event to record your eligibility. In addition, your organization may not be eligible for exam discounts.

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Still awating response.

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Last updated January 14, 2025 Views 100 Applies to: