Please excuse me for the inconvenience. Could you please help with rescheduling an exam ?

Hi Brindadevi P,

Thank you for contacting the Microsoft Community.

I value your time and effort finding ways to complete one of our offered exams. I am very much aware of the assistance you need as I know that you have given so much time preparing to successfully complete it. I'm here to provide you with information to make the most of this opportunity.

As per About Online Exams - Office or Home Setting your office, conference room, or space must be walled, have a closed door, and be free from disruptions. No one else can be in or enter the room during your exam, to avoid your exam being revoked.

Meanwhile, since you mentioned that the proctor provided you with the case ID and you did not have a chance to copy the case ID number, it is highly recommended contacting Pearson VUE, to report the issue that happened, as they have direct access to your appointment, and they can provide options regarding your concern.

On the other hand, if you utilized a company discount, please reach out directly to ESI Support Team as they are the ones who accommodate concerns using a company discount and can further provide recommendations and other options. Please make sure to login using your company credentials (work email address) when signing in or creating a ticket, as they are the ones who can collaborate with Pearson VUE regarding your concern on your behalf. The support teams (Pearson VUE and ESI) typically respond within 3-5 business days. Rest assured that their team is taking action at the earliest opportunity.  

Should you need further assistance after your interaction with the support teams, and you have an open ticket with them, please provide me with the Pearson VUE/ESI Case ID along with the necessary information through the private message I initiated, for me to follow up with them on your behalf.

Moreover, with those experiences that you have mentioned, you can also submit your personal feedback through Pearson Vue. You may refer to Feedback and complaints | Pearson qualifications.

As my goal is to ensure that I will be able to assist you properly, please let me know if additional assistance is needed.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best regards,