Hi,
I Completed the initial checkups like photo, ID, Room space. i uploaded all and went to last checkin and waited as 54th person on que list. then it decreased as 40, 35, 20 and last came for my chance like next you. i waited long and suddenly window came like A PROCTOR HAS CLOSED YOUR EXAM WINDOW. why, what the problem pls explain
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Hello, Aravind.
We would like to inform you that we moved your thread from Microsoft Certification / Certifications / Certification Availability/Retirement to Microsoft Certification / Exams / Exam Providers/Testing Centers / Pearson Vue. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.
Kind regards
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Hi Aravind,
Thank you for contacting the Microsoft Community.
I am regretful to hear that you were unable to take your exam due to some difficulties you encountered, we value our customers' time, and this should not have happened. Let me provide you with the appropriate team that can further addressed the issue you encountered and provide you with rescheduling options
I did some research and since you waited on the queue for a very long time that causes you to missed the exam, the quickest way for this to be resolved is to contact Pearson VUE to file a report so that their team will further investigate on what happened during the check in process and avoid having the same problem in your future exams. Once the issue has been corrected, their team will assist you in setting up a new date for your test in real time.
Please contact their direct support using the link below based on your region:
Pearson Vue Support: https://home.pearsonvue.com/microsoft/contact
If in any case that you were able to contact Pearson VUE support and need additional assistance, kindly provide us your exam registration ID and exam email confirmation along with the details I have requested via Private Message so, I can have this escalated to our Support Team for continued assistance.
Should you have any questions regarding Microsoft Certification profile access/benefits and exam registration in the future, please don’t hesitate to reach out to us by posting a new question.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
Best regards,
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Hi Aravind,
I hope you are doing well.
I would love to get an update on our on-going case. Please confirm if the solution provided has helped you with rescheduling your exam. If not, kindly respond to the Private Message so that we can do further investigation.
If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.
Best Regards,
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Hi Aravind,
Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once case has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.
Best regards,
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