Portal asking me for register again on https://learn.microsoft.com portal but i am already registered

Hello Karla!

Thank you for contacting Microsoft's Community.

Based on your inquiry, we understand that you are unable to sign into your Microsoft Learn account. We will be happy to help you.

We have initiated a Private Message for you to provide us with some details about your account and a PSR (Problem Steps Recorder), where we can evidence the situation that you are facing (make sure we can see the email account you are using to access your profiles).

Please include these steps:

• Clear your browser’s cached data and cookies.

• Use InPrivate browsing with Microsoft Edge.

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings. Also remember to make an extra click to have the last picture.

You will be able to use the PSR following the link specified for your operating system:

· Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

· Mac: https://support.apple.com/en-us/HT208721

Find the Private Message Feature on the top right corner of this screen as shown in the image below:

We will be very attentive to your response. In case we do not receive a response, the thread will be closed and locked after two business days.

Best regards,

Hello Karla!

Thank you for your response.

We would like to inform you that our engineers have confirmed that the issue has been solved, please access your account, and confirm.

We would like to know if we can be of further assistance or if we shall proceed with the end of this Forum.

If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of the thread. This will let us know if your support experience has been great or how we can improve it. 

In case we do not receive a response, the thread will be closed and locked within the next business day.

Kindly,

Hello Karla!

Hope you are doing well.

We are waiting for your response. Otherwise, we will proceed to close and lock the case on the next business day.

Kindly,

Hello Karla!

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum. Note that once this thread has been closed and locked, you cannot reply over this channel.

We know that your inquiry might not be resolved yet, but you are important to us and that is why we want to invite you to please not hesitate to reach out to us.

If you need further assistance in regards of your Microsoft’s Certification Profile. You can easily do so by posting a New Question.

Kindly,