Practice Exam Does Not Work

I purchased the practice exam, but the exam does not work correctly. All questions that refer to "please see the image/graph" do not show the image or graph. Please see an example on Chrome attached.

To debug, I also tried to launch the exam on Safari, but the exam would not launch at all on Safari. 


Can you refund me, please? I pasted the practice exam info below. 


Product Name

Microsoft Official Practice Test powered by MeasureUp - 30 day online access

 

 

Order Item ID:

429634505

Answer
Answer

Hello WingsOfTheDove,

Thank you for contacting the Microsoft Community.

I understand that you are having issues with your purchased practice exam and I appreciate you performing some work arounds in trying to resolve the problem. Let me assist you in getting your refund by redirecting you to the correct support.

I've checked our resources and found that the best course of action is to contact the MeasureUp support regarding your concern in practice test. Their team will further assist you with your refund request. I can assure you that their team will take good care of your issue and a solution will be provided. You can find their contact information by clicking the link below:

Contact Us (measureup.com)

For future reference, my team's scope of support covers assistance in exam registration and accessing Microsoft Certification profile/benefits. 

If this solves your problem, please indicate “Yes” to the question. If your inquiry was not fully resolved, please post a new question so we may continue in assisting you. This case will now be closed and locked. 

All the best,

Darlene_J
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info


Last updated September 19, 2022 Views 142 Applies to: