Problem: how to download certification PDF

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As you can see, there is no PDF link available, only a redirect to Pearson VUE, where I cannot find the certificate. This issue appears to be related to Microsoft, as the PDF certificate should be managed by them.

My work and personal accounts are correctly linked, so there is no issue there.

I need the certificate for work purposes, as my employer requires it, just as my colleague provided theirs with their certifications. This situation is quite inconvenient and needs to be resolved.

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Hi, Alessio.

Thank you for contacting the Microsoft community.

As we understand from your post, you have passed Exam MS-102: Microsoft 365 Administrator, but you did not receive the corresponding Certification. We are happy to help!

Please note that Exam MS-102: Microsoft 365 Administrator does not grant a Certification alone, as it is only part of the requirements to achieve the Microsoft 365 Certified: Administrator Expert Certification.

The requirements to earn the Microsoft 365 Certified: Administrator Expert Certification are:

• Pass Exam MS-102: Microsoft 365 Administrator

  AND

• Achieve one of the following Certifications:

  • Microsoft 365 Certified: Endpoint Administrator Associate

    OR

  • Microsoft 365 Certified: Messaging Administrator Associate

    OR

  • Microsoft 365 Certified: Teams Administrator Associate

    OR

  • Microsoft Certified: Identity and Access Administrator Associate

    OR

  • Microsoft Certified: Information Protection and Compliance Administrator Associate

You can review the requirements to earn a Certification by visiting the corresponding Certification page and scrolling down to where it says, "Certification prerequisites" as shown in the image below:

Keep in mind that only one of the Certifications mentioned above is required, so you can choose the one that matches your profile the most. Once all requirements are met, the corresponding Certification will be available on your Learning dashboard within 48 hours.

We hope that this information helps resolve your concern. If so, please let us know by selecting "Yes" where it says, "Did this solve your problem?" located at the lower right corner of this post.

If we do not receive a response, the case will be closed and locked after one business day.

Best regards,

Thank you

it's not want I want , but ok

Hi, Alessio.

Thank you for your reply.

We understand that this may not have been the response you desired, and we appreciate your understanding.

Since you have not mentioned further issues in your posts, we would like to know if you require assistance regarding your Learn profile, or if we can move forward with the closure and lock of this thread.

If you require assistance, please let us know by replying to this post. We will be more than happy to help.

If your concern is resolved, or you do not require assistance, please let us know by selecting "Yes" where it says, "Did this solve your problem?" located at the lower right corner of this post.

We are looking forward to hearing from you. If we do not receive a response, the case will be closed and locked after one business day.

Kindly,

I said YES where it asks me if your answer was usefull, and i clicked YES, but it was in the lower LEFT corner of your post.

there isn't any "Did this solve your problem?" , anywhere

Hi, Alessio.