Problem in onvue network connectivity

Hello Microsoft Team,

As I was ready to take the Microsoft`s exam from Pearson VUE, As usual System Check is mandatory for any proctored online Exam.

After checking for Microphone, Speaker, and Webcam, it routed me to check for network requirements and I received the following error message. My home internet speed is really good and it can get 500Mbps. However, since yesterday I keep getting a network connection issue when i test run OnVUE.

I have tried so many times since last night and follow all the recommended steps, including closing my VPN but the issue is still remaining. I need to take my exam coming week and I`m worried about this problem.

Could you please help me solve this issue? Thank you.

Follow as per below step to solve network issue problem at onVUE. But before follow the step and after follow the step result is the same.

Answer
Answer

Hi Krielelan,

Wishing you all the best!

I'm glad that you were able to resolve the issue and sharing the solution for other learners as well. You are truly a valuable part of this community. Furthermore, please let me know if further assistance is needed on our end and I will do my best to help.

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Last updated July 2, 2025 Views 1,304 Applies to: