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Problem with Exam MS-900: Microsoft 365 Fundamentals

I have an Exam MS-900: Microsoft 365 Fundamentals. And when the man sended me to my exam It was closed. And then open the page with `rate the interviewer`. So he just finished (or closed) my exam! And on my certification page, my exam just disappeared. So I can`t even change the exam date!

Can I reschedule the exam because It was paid for?

I came into OneVUE with the **Access Code Removed**

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Answer

Hi Kristina,

Thank you for contacting the Microsoft Community.

I can only imagine how frustrating this must be for you that you were unable to take your exam due to an issue. Let me provide you the correct team who can assist you with the issues that you’ve encountered and to provide you with rescheduling options.

After doing some research, I found that you might encountered a technical issue and the fastest way to get this matter resolved is to contact Pearson VUE directly and file an incident report on what happened while you're taking the exam. Their team will investigate the cause of the error and provide you real-time assistance with exam rescheduling. As their support is the only one who have access with exam schedules.

Please visit the link below to find the direct support contact in your region: 

Pearson Vue Support: https://home.pearsonvue.com/microsoft/contact (Select your region)

If in any case that you were able to contact your testing provider support and need additional assistance, kindly provide us your exam registration ID and exam email confirmation along with the details I have requested via Private Message, so, I can have this escalated to our Support Team for continued assistance.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best regards, 

Iana_P1
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated December 16, 2022 Views 99 Applies to: