Problem with Microsoft Ignite Cloud Skills Challenge 2021 - dp-100 exam scheduling with discount not possible

Hi,

I did the Microsoft Ignite Cloud Skills Challenge 2021 to get a Free Certification Exam. Now i want to register through Pearson VUE, but once signed in with my personal account it always tells me to delete Cookies or use another browser, i tried everything, but I can't schedule the exam (DP-100: Designing and Implementing a Data Science Solution on Azure)

I also logged in with my company-email address to schedule the exam through the site: https://www.microsoft.com/en-us/learning/dashboard.aspx

Once I click on the button to schedule the exam via Pearson VUE, I see the screen that says that i should login with another email adress.

I tried to login with both email addresses (personal and business)  None works.

I connected both accounts already as stated here: https://docs.microsoft.com/en-us/learn/certifications/microsoft-ignite-cloud-skills-challenge-2020-free-certification-exam

I can also reach the page to claim the exam discount. This also worked. Once I try to claim and click on "Schedule exam", I ill be prompted to the screen that tells me to login with the other email.

Can you help me out?

Kind regards,

Mike

|
Answer
Answer

Hi Mike,

 

Thank you for your response and providing the information needed.

 

Upon checking, we were able to confirm that there are special characters on your address and the phone number is empty. Hence, this has been updated using the information you have provided.

 

You may try to schedule the exam now.

 

In case that you are still unable to proceed, please send us an updated PSR (Problem Steps Recorder) via private message, from the time you sign in (showing the sign in email) until you get the error on your screen.

 

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Message. If the resolution provided did not resolve the issue, please post a new question.

 

Regards,

Jammie_E
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated April 23, 2021 Views 18 Applies to: