TiborJózsef

Problem with scheduling an exam

Dear Microsoft,

I try to schedule AZ-104 exam with Pearsons VUE but get message:

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:

Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge

If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

I realized that in my certification profile I wrote my name with special character: **removed**. I have read before in this forum that this won't work because of the special character Pearsons won't find my profile.

Is it possible to change my name given in my certification profile? Is that a simpler way to delete and recreate my profile with the same email address? My cert account is joined with my company profile as a learning profile and I have a voucher for this exam. In this case still the voucher will be valid?

Thanks in advance,

**removed**

**Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy. **

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Answer

Marjorie_T

Hi Tibor,

Thank you for contacting us here at Microsoft Community.

You are correct, special characters and diacritics triggers this error. Please make sure to remove all special character on your name and address to proceed with the registration.

To update your name please fill out the Microsoft Certification Profile Name Change Request form and verify your identity by providing three (3) pieces of personal information that match what's on your Microsoft Certification Profile. Once this information is verified, your name will be updated in 24-48 business hours.

If the issue still persist, send us a complete step-by-step recording, use PSR/Problem Screen Recorder then upload the file in the private message. Kindly include the trouble shooting steps, account log-in and the error message in the PSR.

I also requested additional information to locate and verify your profile. Kindly provide at least three (3) pieces of information to verify your profile.

To view your private message inbox, please click the icon on the top right side of the screen, refer to the picture below:

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Marjorie_T
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

Problem with scheduling an exam

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