Problems logging in and finding the exam I signed up for.

I signed up to take an exam. I got the emails to verify. I came to look at the other dates to maybe reschedule and it turns out I cant log in with the email that I scheduled the exam for.

I spoke to pearsonvue and they confirmed I signed up with *** Email address is removed for privacy ***

But I cant log in to my Microsoft account with that? how is that possible?

My account through my company is *** Email address is removed for privacy ***... but when I try to schedule an exam under that, I get an error that tells me I need to log in with my personal Microsoft account (eg. hotmail)

What is going on?

How do I clear this up and schedule an exam?

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Hello richknpd,

 

Upon checking your forum profile, you are already being assisted by Jammie_E, one of the Forum moderators on this thread.

 

Please reply to the private message for you to provide the information that is being asked by the moderator.

 

You may click this link to open your private message.

 

To avoid any confusion with the resolution, I will be closing and locking this thread now.

 

If you need further assistance, please do not hesitate to inform the moderator.

 

Best regards,​

Rosalie_G
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
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Question Info

Last updated April 24, 2021 Views 9 Applies to: