Problems scheduling exam

Hi!

I need help, please.

There are days that I am trying to schedule my exam and the following problem is presented.

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:

  • Use Internet Explorer (version 9 or above) or Edge
  • Clear all cache and cookies
  • Use the InPrivate option in Internet Explorer or Edge

If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

I performed all the procedures mentioned, including using another computer and it didn't work

I have already performed the following procedures that were demonstrated on this page and nothing too: Scheduling Exam - Training, Certification, and Program Support (microsoft.com)

How can I solve this problem?

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Answer
Answer

Hello Karina, 

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

 

Regards,

Rosalie_G
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated May 4, 2021 Views 36 Applies to: