Proctor told me reschedule my exam, due to microphone issue, How to do that

Hello Pooja.

We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.

Regarding your query on issues related to exam/schedule concerns, we need further support on this matter from our Exams Team who will be able to assist with this request.

At the same time, you can rest assured that the Exams Team will take good care of your issue and a solution will be provided.

We would like to inform you that we moved your thread from the original topic to Microsoft Certification / Exams / Exam Registration and Scheduling / General Registration Questions. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Kind regards,

Hi Pooja,

Thank you for contacting the Microsoft Community.

I know how important it is to reschedule your exam. Allow me to provide you with the information that you need.

Please note that according to our Reschedule and Cancellation Policies, you must reschedule or cancel your exam appointment at least 24 hours before the scheduled time to avoid forfeiting your fee. If you do not cancel your appointment within this timeframe, you will be marked as a 'no-show'.

Meanwhile, for immediate assistance on rescheduling your exam, it is best to contact Pearson Vue directly as they have an option to choose for your preferred time and date. You can choose either chat or call options.

In addition, if you’re an ESI Learner utilizing a company discount, please contact the ESI Support team for further assistance, as they have the option to work with your exam delivery provider regarding your exam. Kindly refer to the private message I have initiated for their contact details, and please make sure to use your work email address when creating a ticket with them.

After coordinating with the ESI Support Team and Pearson Vue, kindly provide the Case ID through the private message that I initiated along with the requested information for us to monitor your case as well as to locate and monitor your account.

Moreover, for future references, please comfortable to browse on the 'About online exams with Pearson VUE' page for additional information on Pearson VUE online exams and to discover more tips on preventing technical issues on the day of the exam. Furthermore, the following Technical Tips can assist you in ensuring a smooth exam delivery experience.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Hi Pooja,

I hope you are doing well.

I am just following up if you were able to contact the Pearson Vue Support Team regarding the microphone issue that you experienced during your exam.

Meanwhile, if you’re an ESI Learner utilizing a company discount, please contact the ESI Support team for further assistance, as they have the option to work with your exam delivery provider regarding your exam. Kindly refer to the private message I have initiated for their contact details, and please make sure to use your work email address when creating a ticket with them.

After coordinating with the ESI Support Team and Pearson Vue, kindly provide the Case ID through the private message that I initiated along with the requested information for us to monitor your case as well as to locate and monitor your account.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Case Id : ***REMOVED***

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy***

Hi Pooja,

Thank you so much for providing the Pearson Vue Case ID. Meanwhile, for us to locate and verify your account, kindly provide the necessary information through the private message that I initiated. This will also allow us to further investigate your concern. Upon receipt, I will look for recommendations.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Hi Pooja,

It's great to hear from you today and I appreciate the information you have provided as this allowed me to locate and verify your account.

As my colleague @Earvin_A014 is currently out of the office today, I'll take over for the meantime to further assist you.

Using the details you provided, I have confirmed that you have utilized an ESI discount which means it needs to be reached out to the ESI Support Team so that they will be aware of your situation as they're the specialized team to handle active ESI Learners. You can be confident that they'll be assisting you diligently for them to provide you the best option that best fit your situation since they'll be collaborating with your exam provider to do so. Also, you can also provide to them the Case ID number you have got from Pearson VUE so that they can be able to provide a solution for you promptly.

For you to create a ticket under the ESI Support Team, you can reach out through their contact information that I have provided through the private message I initiated. If in any case, you need additional assistance after contacting them you can provide me with the ticket number so that I can monitor the case for you and furnish you with updates.

If there's a situation that you are unable to create a ticket under ESI, please let us know so that we can determine the next further action to take.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank You.

Kind regards,

Hi Pooja,

I hope you're doing well.

As my colleague @Earvin_A014 is currently out of the office today, I will be taking over to assist you further. I just wanted to follow up to ensure everything is properly handled.

After checking your account, I see that the status of your DP-900 exam is still marked as cancelled. Please confirm if you are now able to coordinate with the ESI Support team. Rest assured, they specialize in handling company discounts and can work with your exam provider to further check options and recommendations. For their contact information, please refer to the private message.

Should further assistance still be needed, kindly share the Case ID through the private message. This will enable us to check the progress of your case on your behalf.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Hi Pooja,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Kind Regards,