Professional Qualification

Hi, Deepika!

Welcome to Microsoft´s Community, here your inquiries are always well received. 

We hope this message finds you well. 

As we understand, you would like to know if a Candidate obtained a Microsoft Certificate. In this case, you can share with us some information we request to validate if the Certification you want to know was achieved. To do so, please provide this information over the Private Messages - Microsoft Communitywe have initiated with us.

Once we receive this information, we will be happy to proceed with the corresponding process. Bear in mind that if we do not receive response within two business days, we will close and lock the thread.

We are looking forward to your response, 

Hi, Deepika!

We hope you find well. Thank you for your collaboration.

Please be advised, we will only confirm with a "YES" or "No” to ensure privacy and security of our candidates. Please check the Private Message where we have shared this information.

If the assistance given solved your request, please indicate “Yes” to the question “Did this solve your issue?” shown below, so other Learners can benefit from this. Remember your feedback is important to improve our service.

If no response is received, we will proceed to lock and close the case in the next business day.

All the best,

Hi, Deepika!

For continued assistance and due to the nature of the information needed, please utilize our Private Messaging feature to ensure that your information is secure. We need your profile information. Private Messages - Microsoft Community

If the problem persists, please try the troubleshooting steps below:

1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox).

2. Try using your browser in InPrivate/Incognito.

3. Clear browser cache and cookies.

4. Allow all cookies/third party cookies on your browser settings.

Please, keep in mind that our policy requirements over this Forum and Private Message are applied in order to protect your personal information and give you a resolution as soon possible. Because we really care about your customer and security experience as you can confirm in the next article:

• Microsoft Privacy Principles & Data Security | Microsoft CSR

We really appreciate that you took part of your time to write us, this is why we will be waiting for your personal details and as soon as we have your response with the information mentioned in the first Private Message, we will be more than happy to assist you.

For security concerns, remember to send all your details over this Private Message and take into account that if no response is received, we will close this case after two business days.

Best regards,

Hi, Deepika!

We understand you want to know about your Microsoft Learn account.

In order to receive free program assistance, you need to go to the following link:

Microsoft Learn help | Microsoft Docs

Please keep in mind that a Microsoft Learn account and a Microsoft Certification Profile cannot be connected, however, we can associate the Certification Profile with a different Personal email address. Be noted that it cannot be a work nor a school account.

We have another free learning platform that is: Microsoft LEARN. This is an apart account and cannot be linked with your Professional Learning Microsoft Account Your Dashboard as they are different learning platforms.

In regards of the Microsoft Learn profile, you can have up to five school or work accounts and one personal account linked to your profile. Linking a school or work account will allow your organization to see your learning progress data. Keep in mind that in order to successfully link an account, it must not have been used to create a Learn Profile previously.

On the other hand, since this course belongs to the Learn platform we would like to confirm that we have limited access to the Learn Platform and we can only guide you to connect with their support line, which can only be reached through the Feedback forms in the bottom part of the Microsoft Learn support - Troubleshooting known issues | Microsoft Docs

Let us know if you have other inquiries or require further assistance regarding the MCP program.

We wish we could be of more help, and if any additional assistance is needed, rest assured that we will be happy to jump in and take a look. 

If the assistance given solved your request, please indicate “Yes” to the question “Did this solve your issue?” shown below, so other Learners can benefit from this. Remember your feedback is important to improve our service. In case we do not receive a response, the thread will be closed and locked in the next business day.

Wishing you an amazing day,

Hi, Deepika!

We hope you find well!

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question. Create a new question or start a discussion (microsoft.com)

We will proceed to close this case, however, if by any chance you need us again please do not hesitate to contact us back. We will be happy to help out.

Wishing you an excellent day,