PSI Exam proctor was no-show, while waiting behind my laptop, we could not contact anyone

On the 21st of October 2020 my AZ-900 exam was scheduled. I prepared and sat for exam but the supervisor did not show. I tried to contact PSI Online via email and sent the message shown here below (but I never got response): 

Dear PSI members,

Very frustrated! I’m writing this message as I could not start PSI browser successfully and could not attend the exam (AZ-900), which was scheduled at 20:00 (Dutch time).

How is it possible that candidates who spent many days and weeks to prepare for an exam cannot attend it due to some technical failure. I planned AZ-900 exam at 20:00 Amsterdam time, and installed PSI web browser already at 19:00. But I got repeatedly the following warning:

Please let me know.

I did not know how to contact further and accepted my loss until I saw similar issues raised on MS examination forum. 

Please let me know how to resolve this issue. 


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Hello YPL_Amsterdam,

 

Apologies for experience that you have with one (1) of our testing center.

 

I will have the case escalated to our Support team to further investigate this issue. Kindly send us the Ticket number # you have created with PSI Support team for further verification.

 

Meanwhile, please respond to the private message I have initiated and provide the requested information to locate and authenticate your account. Please refer/click the image below to access your private message feature.

 

 

Upon receipt, we’ll replicate the issue and forward it to our Support Team for investigation.

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

 

Kind regards,

Herizon_L
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hello YPL_Amsterdam,

 

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

 

Regards,

Marjorie_T
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated April 17, 2021 Views 16 Applies to: