PSI Exam reschedule

Hello,

I had a AZ-104 exam scheduled, however I need to reschedule the exam for next year. I contacted PSI to do this and was told that I cannot reschedule past the 12/31/2021 date because they will no longer offer this exam after this year.

They have since cancelled the exam for me so it does not expire and become a no-show, and processed a refund however they have advised that I contact the Microsoft team to reschedule this exam under another exam provider for next year. When I log into the PSI portal I still see the AZ-104 Exam as "Ready to Schedule" and a confirmation number. I do not see any indication of the refund processing all the way back to Microsoft Dashboard as of yet for me to reschedule under another exam provider.

Please assist.

Thank you in advance.

*** Moderator moved this thread from Exams / Exam Availability ***

Answer
Answer

Hi Trader, 

 

Thank you for contacting the Microsoft Community. 

 

I appreciate you for coordinating with PSI to reschedule the Exam AZ-104. Let me assist you in scheduling the exam through a different testing center. 

 

The GSI $15USD was originally scheduled to expire in December 2020, this offer was extended to ensure learners adjusting to the pandemic had an opportunity to take advantage of the discount.  

 

From the terms and conditions of this offer, the window to schedule the exam offer is only until December 30, 2021 and the exam must be completed by December 31, 2021 as this offer cannot be extended under any circumstances. 

 

As per recommendations, you can take the exam through Pearson VUE by scheduling either online or at a testing center, an option to select "Schedule with Pearson VUE" will be available on the exam page when scheduling the exam.


You may follow the steps outlined in the page: Register and schedule an exam on how to register for an OnVue exam.  

 

As for the refund, I would suggest following up with PSI Support, since it is the Exam Provider who's handling refund inquiries. To contact PSI directly you may create a ticket from this link or for immediate response from PSI Candidate Care please visit: https://www.psionline.com/en-gb/contact/form 

 

Furthermore, if you are interested in another Microsoft discounted exam offers, please visit Microsoft | 30 Days to Learn It - You can be eligible for 50 percent off the cost of a Microsoft Certification exam by completing your challenge within 30 days.  

 

See Terms and Conditions for eligibility details. Offer ends 30 June 2022. 

 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question 
 
Regards,   ​

Robin
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
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Last updated December 30, 2021 Views 218 Applies to: