PSI Exams - couldn't take exam because browser stuck on load / charged over £400 for calling customer service

All in all, a distressing, frustrating and distressing experience.  

I waited an hour as the browser screen was stuck on loading and there was no-one to support.  This was after revising and preparing for exam.

Leading up to this I was charged over £400 by my phone network for trying to sort out why exam payment wouldn't submit when booking (I called customer service from the UK on given number, over a few days was kept on hold - there was no warning of large charges).

I am wondering how Microsoft can just sit by and do nothing while its customers are being short-changed by partners.

Answer
Answer

Thank you for posting your query.

To reschedule the exam you need to contact PSI support team.

You can contact PSI via chat

 https://psi-cdexp.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000150872


If you have any further queries, please feel free to contact us in next 2 business days. Or the thread will be automatically closed, locked, and marked as answered.

Regards
Suraj 
Working Days : Mon-Fri

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Question Info


Last updated May 6, 2025 Views 1,740 Applies to: